A T Clair

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Customer Service


Contact Customer Service
Need assistance ordering? Please call customer service at 1 888 946 5272 or e-mail customerservice@ATCLAiR.com
Cancellation
If you decide to cancel your order before we've shipped it, just let us know at customerservice@ATCLAiR.com Your order will be cancelled and your credit card will be credited the full amount.
Product availability
We will notify you by email immediately if the colour or size in the product you order is out of stock. Then you may choose to substitute another product, wait for your order or cancel your order.
Returns 
AT CLAiR is committed to complete customer satisfaction. All our products are carefully checked for quality by the manufacturer and again before shipment.
Our policy
We want you to be fully satisfied with your purchase. If you are not satisfied for any reason, you may return the item within 30 days of delivery for a full refund minus the cost of shipping. 
Returns 
If you decide to return just send us an email customerservice@ATCLAiR.com with your request. Please include your original order number. We will send you an email with our return address..  For hygienic reasons please note that PANTIES ARE FINAL SALE AND CANNOT BE RETURNED OR EXCHANGED.
Care for garments
Please keep all tags and packaging intact when you first receive your order. Do not wear perfume or deodorant when first trying on your garment. Scents and marks will make the item non-returnable. We reserve the right to refuse returns on items that are damaged or soiled.
Refunds
Your refund on returned items will be in the same form of payment as your original purchase.

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